Don't We Deserve a Better Board?

If we have to play by the PLCB rules...could we at least get a better set of players?

Back in 2015 in the Annual Report (page 2), the vision of the PLCB was stated as: "Be recognized as the best-in-class wine and spirits retailer, distributor and regulator in the United States."

Which meant that they wanted to be better than Utah, the only other wine and spirits retailer, distributor, and regulator in the United States. Not a high bar, considering Utah is practically an anti-alcohol theocracy. Four years later, how are they doing? Let's start at the top and go from there.

The Pennsylvania Liquor Control Board has three members, none of which over the past 85 years has any previous knowledge of the liquor industry or about running a 2 billion dollar enterprise.

We have a Chairman who has no experience with even a million dollar business, let along something the size of the PLCB. He did make it to Congress, and served on the Livestock, Dairy, and Poultry subcommittee, and Transportation and Infrastructure committee, before the citizens decided that he wasn't doing the job they wanted and voted him out. Since there isn't much call for somebody who's chummy with with politicians, and knows a little about Livestock, Dairy & Poultry, the PLCB was a perfect place to put somebody who was owed a couple of favors.

Governor Corbett appointed Republican benefactor Mike Negra to the board. Mr. Negra does have a history of being involved in multiple successful businesses, so at least he has a concept of what is going on, but no actual hands on with the liquor business, or anything the size of the PLCB.

Lastly we have the newest member and first woman ever to serve on the board, Mary Isenhour. Although you wouldn't know it by looking at the PLCB website. Here it is, over a MONTH after her confirmation, and the PLCB still hasn't decided if she rates being included with the other board members. (Let's see how long it takes for them to include her once this is published.)*

Keeping the public informed through transparency is sadly not the way the PLCB works.  Remember that it took over 100 days before they removed Michael Newsome, and that was only after I poked them with a stick again. Newsome might still be there if I hadn't said anything.

What are Isenhour's qualifications? She was Gov. Wolf's Chief of Staff and a campaign aide. Her business experience is like the others, desperately lacking in knowledge and size. She replaced Michael Newsome, who was Gov. Wolf's CFO in the furniture business -- can't get more qualified to sell liquor than that...or can we?

Remember how we were comparing the PLCB to Utah's State Store System of Stores? So how does the Utah DABC stack up? They have a seven member board that's appointed, but there is also an advisory board of seven members...who must come from defined specific areas of expertise. The Governor can't just willy nilly pick his favorite dog walker to sit on the Advisory Board. Utah specifies that the advisory board members are selected from the following areas of expertise.

Retail Alcohol Industry — Wholesaler Industry — Manufacturing Industry — Restaurant Industry — Utah Substance Use and Mental Health Advisory Council — Alcohol or Drug Related Enforcement — Division of Substance Abuse and Mental Health — Alcohol or Drug Abuse Prevention and Education

The Utah version of a Superstore

Another view. Pretty nice, right? 

It is almost certain that since this system was adopted every Utah DABC Advisory member is far more qualified than any that have ever been appointed to the PLCB. This doesn't mean that Utah hasn't had their share of people of limited competence on the Liquor Board. The Governor selects the seven members of the Liquor Board, so it can be and likely is as full of hacks and cronies as Pennsylvania. The difference is that the Utah board can't go off the rails making arbitrary decisions without an adult from the Advisory Board watching them. No deciding that 12 packs are cases, no robot wine armies, no variably price screwing the citizens, and no being over a Billion in debt. Oh, and they have had women on the Boards for years already.


End the PLCB jobs program - PRIVATIZE


*True to form it only took the PLCB 42 days to finally put up a picture.  Not quite as bad as the 102 days it took to take down the board member she replaced.

Our Goal Is To Be Better Than Utah

The PLCB put out their Fiscal and  Retail Year In Review booklets the other day. Nice to see that they have a goal, and I quote:

"Be recognized as the best-in-class wine and spirits retailer, distributor and regulator in the United States."

Which means that they want to be better than Utah...the only other state (or company) that retails, distributes, and regulates wine and spirits.

They might have to try harder to beat Utah...

The Annual report starts off with listing the Board Members and Directors including my fav, Faith Deihl, who hasn't worked their for a few months now. Don't want to confuse the public by being accurate, after all. It then goes into the whiny phase saying that if the government didn't make them account for all their liabilities, they would have made lots more money. Sorta like you saying your budget is fine until you have to pay your mortgage.

They continue saying how sales went up 4.2%, but what would have been the net (if they didn't have to account for all the stuff they have been ignoring for decades) only went up 2.5%  In other words, even without the accounting changes, expenses went up faster than sales...again.

Continuing to obfuscate reality they almost brag about having 134 different PA wines. However, there are more than 200 PA wineries with well over different 1100 wines and the vast majority of PA wineries aren't carried by the PLCB. The truth has gotta hurt. They also didn't mention why the Department of Drug and Alcohol Programs received 48% less this year, with funding dropping to $1.7 million to educate and prevent problem alcohol use.

The total number of stores went down by one to 603, but since those little One-Stop Shops went up by three, that means four real stores closed. But after 35 years the One Stop Shops hit their highest level ever - eighteen! The PLCB calls that a success.

Another point they don't seem to want to bring up is that Service & Demeanor inquiries went up by 8.4% in just one year. No breakdown this year if they were good or bad. Privatization must be having some effect since salaried employee turnover is up 7% along with intermittent clerk turnover also up 7% to almost 40% now. Finally, the PLCB itself shows that over 45% (an increase over last year) of  their entire workforce are classified as part time or seasonal (page 43), which are hardly "family sustaining" jobs.

Something else they don't say is that while the PLCB offers employees four wine courses, none are recognized by any established certifying agency. Sorta like getting a degree from an unaccredited online school. There still isn't a Sommelier in the entire wine selection process, which one would think should be a requirement when selecting wines for the entire state.  As I pointed out in another post, the PLCB now has 80 "wine specialists" for 603 stores, while Total Wine averages 5 PER STORE. Oh, PLCB, you got a ways to go to be best at anything.

While they try to explain it away, the single most important thing in the entire annual report is:

• Lower operating income of $111.5 million represents a compound annual growth rate (CAGR) of 1.8 percent since fiscal year 2010-11. Operating income has been adversely affected by dramatic increases in benefits costs in excess of sales growth, specifically in the following categories: pension (up 105.6 percent), workers compensation (up 520.6 percent!) and retiree healthcare (up 29.6 percent).
This isn't going to go away either.

Of course, the Retail Year in Review is mostly useless since it only describes what sales are in a police-enforced monopoly where the unqualified select what is allowed to be sold, so that certainly biases what sales would be compared the free market.