Tuesday, October 7, 2014

Modernization won't do what the consumer wants. Part IV

Let's look at another failed concept by the PLCB. Although they won't admit it is a failure, when nothing you want comes out of a program it is a failure. Here we have the epitome of customer convenience in the eyes of the PLCB.  Read and then wonder why they ever thought it would work.

Two years ago, in October 2012, the PLCB came up with an eight year plan called "Convenience 2020." This plan was to put a "One Stop Shop" inside a grocery store that already had twisted themselves around to comply with the PLCB regs and then had to overpay to get an "R" license in order to sell beer.  A match made in heaven, since the stores already hate the PLCB for making them go through the added expense and effort of what is a relatively easy process elsewhere.

Is the PLCB, since they "interpret" the liquor code to whatever they feel like on any given day, going to somehow put the liquor and the beer in the same area since the age requirements for purchasing are the same? Of course not! This is the PLCB: convenience is a foreign concept to them. They only go through the motions, because otherwise they would have been privatized decades ago.

In this Pennsylvania nightmare you get your cart, shop for groceries and then make a choice. You can either pay for your groceries and take them out to your car and then come back for your beer; or buy your beer first, and then go shop for and buy groceries...at a different set of registers. BUT WAIT! You forgot the wine. Now you can go get the wine first because your cart won't fit in the liquor store, pay for it there, then go grocery shopping pay for those, take everything to the car and then come back for beer (or buy the beer pay for it at the beer register and then pay for the groceries). And just think: if it's a hot day, you can leave the wine in the car and have it get heated up just like in the PLCB's trailers!

The epitome of convenience! You get to pay at three different registers inside the same store.

And they wonder why it isn't working out.


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