Showing posts with label personal experiences. Show all posts
Showing posts with label personal experiences. Show all posts

Thursday, February 3, 2011

Amazing: PLCB apologist

Phillywinefinder.com is a well-known supporter of the PLCB's wine "program." PWF is a frequent commenter on Philly bulletin boards, where he supports the Chairman's Selections, the Premiere Collection stores, and the PLCB's website; he even has a list of "Philly Wine Rules" to lay out his manifesto (mind you, I'm assuming PWF is a "he," because that's how most wine types in the area refer to him). They are both expected -- Buy Chairman's Selection Wine, Shop at Premium Collection Stores, Use the PLCB Web Site...I mean, duh -- and jaw-dropping: Pay Attention to Temperature and Light in Storage and Serving (translation: the PLCB is dumb enough to keep wine in hot storage and sunlight), Don't Expect the State Store Employees to be Robert Parker and Jancis Robinson (no problem, I don't), and then this bombshell: Cultivate Friends and Family in Other States, which is to say, drink good wines when you're in New Jersey and, what the hell, break the law and bring them home to Pennsylvania. I do it, sure, but I don't really expect to hear that kind of advice from someone who says
We dare you to follow these tips and strategies and see if you don't stop shaking your fists with rage at the PLCB and instead become a convert and frequent shopper of the Wine and Spirits Stores of PA!
Okay, I will, since I don't apparently have to actually buy things there to be a 'convert!' Honestly, these are the kinds of contortions you have to go through to find something good to say about the PLCB's State Store System. It's like finding something good to say about the case law: um...less light damage?

Odd strategies aside, that's not what I wanted to talk about today. No, instead it's about the opening paragraph on that Philly Wine Rules page.
There's one thing that almost all booze swilling Philadelphians (because if you hate the PLCB, you must be a booze swiller) seem to agree on: they all hate the archaic liquor laws and monopolistic system of alcohol distribution administered by the Pennsylvania Liquor Control Board (PLCB). (Yup. He's got that part right.)  Articles, editorials, blogs (Ah. That one would be me), forum posts, and more have nothing but curses and condemnation for the vile agency and its hated rules and retail monopoly. (Actually, that's not true. I have Reasons, and I have said good things about the PLCB. I like the online product catalog, for instance.) Hatred runs so deep that even when the agency tries to do something right (like remodeling the stores or improving customer service) they get slammed (I said nothing about remodeling the stores, and I said the way they went about improving customer service was ethically questionable; as it turned out, the State Auditor General agreed with me). Anyone who tries to defend the PLCB gets called a shill, because, so the thinking goes, no rational person could defend such a dreadfully awful regime without having some kind of vested interest at stake. (Given that most people who do defend the PLCB are either current or retired members of the system, or Wendell W. Young IV, the president of the union that represents the State Store System clerks...I'd say they mostly are shills.)
Well. Someone has a problem. First, I do not think PWF is a shill. He has said on many occasions that he is not related to the PLCB in any way, and I choose to believe him. I'm actually somewhat refreshed to see someone arguing for the PLCB that isn't a shill. That said, PWF's arguments almost all revolve around the Chairman's Selection program and the 'find anything anywhere in the state' website...and when pressed, he simply replies that people can always go across the border.

I can't discuss the Chairman's Selection program; I'll admit that I don't know enough about wine. I've been told by wine lovers that it's gone downhill since Jonathan Newman left, and that it is a dumping ground for old wines and wines that didn't sell elsewhere. I do not know if that is true. I do buy some CS wines myself, and have not generally been disappointed.

(I also buy some of the lowball wines the PLCB has, like the Rex Goliath Cab...then when I tried to buy it at my local store -- good old 0909 -- I couldn't find it, and the clerk I asked about it just shrugged, said, 'I guess we don't have any,' and started talking to another customer without offering to check backstock or telling me there was none. Hard to believe, right? Well...I DID find four bottles in Verona, PA, and the clerk there was great. On the register; I found it myself.)

But the website? Please. It's only possible because it's a statewide monopoly. It's like the case law "protecting" beer; if that's the best you can offer me, I'll take my chances with all the other benefits of privatization!

And running across the border? Break the monopoly, and the State Store System will be a money loser, I guarantee. Because more stores open on the border all the time -- a huge Roger Wilco just opened at the far side of the Burlington Bristol bridge -- and if people aren't worried about getting caught, they'll stream over there. The fact is, it's against the law. You can't argue in favor of a legal monopoly by saying you just skirt it whenever it becomes inconvenient; what about the poor bastards in Scranton, or State College?

The system is archaic and monopolistic. That's why we want to do away with it. And if I'm just cursing and condemning...what's this, PWF's latest tweet?
"cheap way to bash : pick obscure and whine that PLCB doesn't have it when in fact very few states offer it anyway."
A cheap shot, but proof he's rattled. Anyway, fella...I don't need to do that. The PLCB's all target, all the time! The wine kiosks: HA! Even when they work, they're ridiculous. The courtesy contract: ethically challenged and exposed the basic problems with the state-owned retail system. The bottle charge increase: it's on! It's off! It's on! The beer registration raids: enforcement left looking like idiots because the PLCB's registration list was stuffed full of errors. Jonathan Newman, the best thing that happened to the PLCB in years: driven off by the political hackery that has always dominated the PLCB. Joe "CEO" Conti: a patronage plum offered to a politician who wasn't savvy enough to dodge the right way on the pay increase. And on, and on, and on.

Are there good wines for sale at the State Store System? Of course there are; there are so many wines it would be hard to miss. Would a private system offer more choice? Absolutely, because it would offer me the choice to go somewhere else.

Tuesday, January 18, 2011

A recent State Store experience

Forgot to tell you about this one. We had a nice bottle of wine back in the spring, an Alma Negra Bonarda Malbec, a dark Argentine red. It was so good I remembered it, and come December, when we were shopping for Christmas presents, I wanted to get a bottle for someone (and a couple for myself). I went to the State Store here in Newtown, and started looking.

No luck, so I whipped out the iPhone, and went to the PLCB's product search website to see if they even had it. They did, and when I drilled down further, I found that the local store (good old Store #0909!) had -- at that time -- 126 bottles of it. Couldn't find it in the Argentine section. So, against my better judgment, I asked a clerk. I'm looking for an Argentine Malbec called Alma Negra, I said (I'll admit my ignorance: I didn't know that Bonarda was a varietal. Malbec was all I recognized), could you help me find it? His very first words were "Oh, no, we don't have anything by that name." Very helpful!

Luckily, I still had the iPhone out, and I told him, Actually, the LCB website says you have 126 bottles of it! Maybe it's up front; it's a Chairman's Selection. And the guy says, "Oh, no, that's not a Chairman's Selection. We don't have any Argentine Malbecs as Chairman's." I was stunned, a bit, but rallied: Yes, it is, it says so right on your website. And I went towards the front of the store -- and almost tripped over the stuff. It was sitting in the middle of an aisle (among the domestics, far from the Argentina section...), four cases of it topped by an open case, with a Chairman's Selection sign on it.

Here it is, I said brightly, thanks! And he comes up, picks up the bottle, and points to the label, and says, "Oh, you see: it's a blend. It's not a Malbec." So I grinned, and said, You're right, I'm sorry. What else was I going to do? I was really, really sorry that I had to buy wine from people who clearly knew nothing about their stock -- and the guy's been working there for years -- and couldn't care less about helping a customer find a product.

See, this is why I grit my teeth when I read letters to the editor and comments on blogs where people talk about the wonderful service they get at the State Stores. Because while I'm sure there are at least some SS clerks out there who really want to help, and really know the products (there was a younger guy at #0909 who actually knew something about whiskey, although he was obnoxious about it), I have not had those kinds of experience. Cash register service? Just fine, no complaints. But advice? Guidance? Even common courtesy out in the aisles? You get better service at Home Depot.

And if this system went away, and we got private stores...I could just go somewhere else. But in PA? There's no point. And I'm literally forbidden by law to shop in New Jersey (and bring anything home, that is).