Try to imagine something more frustrating for a licensee, a business owner, than trying, trying honestly and energetically, to do the right thing by
The Almighty Liquor Code, only to have the rules change or
be re-interpreted, or find out that there's another set of rules you didn't even know about. You'll be crossing your eyes, ready to scream about how you
just want to do the right thing if only you could
figure out what the right thing is. Hey, that's what
lawyers are for, y'know? So pony up,
buy one, and go do battle. That's how things get done.
Then you can really lose your mind when your lawyer writes up your paperwork, sends it to Harrisburg, and...
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........................................ nothing happens .....Reason #11:Harrisburg Is A Black HoleI've heard the same story many times from licensees. They've got a
perfectly reasonable request, one that's clearly allowed under
The Almighty Liquor Code, and they properly make it through channels, and they sit, and
sit, and sit waiting for a response. Repeated telephone calls, visits, letters seem to have no effect...and sometimes it just goes too long. An event they needed a
special permit for, a beer they tried to get
registered -- with the willing assistance of the brewer or importer -- a routine license approval that was the only thing keeping them from opening their doors and doing business...
whoops. Sat on the desk too long.
It's an arbitrary time period for these things.
Or maybe not; there have been rumors of state legislators using influence to speed up or delay applications. I don't know if any of it's true, but it certainly happens at the federal level -- I used it to get a quicker passport for a sudden business trip a while back -- and what's sauce for the Congressional goose is sure to be sauce for the State Senate gander.
If there
has been influence used to
speed things up, more power to 'em, anything to push things, but using influence to slow things down? Arrest-worthy. Legislators are public
servants, and if they want to serve the public by lighting a fire under some bureaucrat, bully for them. But if you're slowing things down because you've got some
squealy New Dry in your district scared of a bar opening on Sunday afternoons, well, sorry, but there's clear law on that in
The Almighty Liquor Code: it's legal, get out of the way. And if you're slowing things down to
benefit another constituent's business, well, remember what your fifth-grade teacher used to say: "I hope you've got
enough of that sweet influence for everyone, Miss Smith."
However, there shouldn't be any influence needed. All that's needed is
triage. Some bar wants an exemption to open early
once on a Sunday in order to show live Tour de France to patrons? Quick decision, and it ought to be yes: where's the harm? Some restaurant asks for a quick registration on a brand for a new beer they'd like to get for a dinner? That's good for a Pennsylvania business
and hurts no one: quick decision, and how much work does it take? (Hint: if it takes too much...your system is screwed, because "brand registration" is just an easy source of money for The State anyway.) Those are quick, clear 'em, just hit 'em with your big "HELL YEAH!" stamp and send 'em back; better yet, do it by freakin' e-mail.
Say there are neighborhood complaints about a nuisance bar: top of the pile, get that crap straightened out. Someone wants to transfer a license: have a set time period for a decision, including public hearings if needed, and stick to it.
We have a
PLCB CEO now, right? So why aren't performance standards in place? I hear too many stories from licensees about things sent to Harrisburg and not a word back in weeks or months. These people are
not drug dealers, they're
business people who want to
hire Pennsylvanians.
The PLCB should be abolished because it doesn't even work
as well as PENNDOT. Let me tell you: I've lived in six other states, and getting licenses, tags, and titles there was -- every one of them -- a chore, a freaking nightmare. At one point, I told my friends that I was probably going to drop dead in a Maryland DMV line, either from a stroke or old age. Getting things done with driver and vehicle registration is one of the best things Pennsylvania government does, and they do it with a beautiful combination of private business and efficient bureaucracy. Why can't the PLCB learn a lesson?
Handle the paperwork, make the decisions, keep records, and get more things online. It's
2008, fergodssake, and you can't even create an online ordering system that works; Amazon's been doing it for
over ten years!If things take so long because there are so many ambiguities in
The Almighty Liquor Code, could you tell us? Then maybe we'd push the legislature to fix it. Things can be efficient and still be fair. But when things are this slow, it's not fair to anyone.