Tuesday, September 5, 2017

So I Went to the Pretty New State Store...

I went to one of the new State Stores. You know the ones, with a new color palette that supposedly offers a warm, welcoming atmosphere for consumers to browse the limited selection. I wandered over to what they call the focal point of the store; a new table, where customers can find staff to answer questions or provide recommendations. Just what I was looking for. 

I waited for somebody to come over to the table.
And waited for somebody to come over to the table.
And waited for somebody to come over to the table.

Did I mention that the table was the focal point of the store?
Looks kinda empty

Ah, a wine person! They wandered over and asked if they could help.
I said, I don't know. I have some questions.
"So what are you looking for?"

"I'll do my best, what's the first thing on your list?"

Can you name one thing that has decreased in price in the past few months?
"Sure, pints of Nikolai vodka. We have a guy that comes in everyday, well, actually we have a few,  and is so pleased that happened.  Probably our happiest customer."

Anything go up that you noticed?
"A few here and there but when the wave of 400+ hits next month I'm sure I'll see a bunch of them"

Since this store was remodeled in the same location, did any increase in products on the shelf come with the remodel?
"Oh no, with the wider aisles, this table stuck in the middle and the plants and all there are less things in the store now then there was before."
Style over substance eh?
"I can't say."
So how long were you closed for the remodel?
"About 3 months."
Doesn't that seem like a long time to be closed? Didn't the Dollar Store close for like 16 days when they remodeled?
"The Dollar Store isn't run by the PLCB."

So is this 'modernization' thing working out, or should the Legislature have gone for more privatization?
"We aren't allowed to talk about privatization"
You aren't allowed to have an opinion?
"We can have an opinion, we just aren't allowed to talk about it."
So, the powers that be in Harrisburg don't have enough faith in you workers to offer a reasonable explanation why State Stores should still exist.
"Could be but I can't talk about it."

Can I ask if you belong to the union or just pay fair share?
"I just pay fair share, most of the people in this store just pay fair share. We have too, not like there is a choice."
So how long have you been here?
"I started as a Seasonal 6 years ago, worked part time while I was in school."
Do you think of this as a career after all that time?
"No way, I'm going to an online school for my Masters. Once I have that and a job lined up where I don't have to wear an apron, I'll let somebody else take this spot."
Maybe then you can talk to me about privatization.
"Yeah, maybe then, ha ha."
I can't talk about Privatization, the PLCB doesn't trust me.

What do you say when people tell you they bought ...whatever for less in Maryland, Delaware, New Jersey, Florida or wherever?
"I'm sure it is true sometimes but those chain stores or Mom & Pops don't have to have a store in Nowheresville, PA like we do. We have to support that somehow"
Why? Don't you think a grocery store would carry the basics if they could?
"You're talking about privatization again, so I can't comment."

The conversation above is semi-fictional. It didn't happen with just one clerk, but every question and answer did happen with multiple clerks over the past six months. I wish I could get managers to answer as truthfully as some of their workers, but they drink the Kool-Aid every day, and won't stand for it.

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