But let us take our own stab at it.Much obliged.
Pennsylvania liquor store employees: When conducting transactions and serving customers during your work hours, be solicitous and respectful, smile, and always say please and thank you.
There! We just fulfilled the fundamental intent of this insane PLCB endeavor, and it cost you less than a buck.
NBC affiliate WCAU/Channel 10 in Philadelphia had a proper response, and pointed out that Philadelphia's Department of Licenses & Inspections, another agency with a bad customer service reputation, was getting free customer service training, courtesy of the Ritz-Carlton Hotel in town.
Shameful.Suuuuure there isn't!
Not only are you (the taxpayer) footing the $175,000 bill for a better experience at your local liquor store in Pennsylvania. Guess who gets that money? Turns out you're padding the pockets of a man who is married to one of the Liquor Control Board's top-level employees, according to the Inky. How convenient.
But there's no conflict.
The Lehigh Valley Express-Times was quite a bit more blunt about the whole thing:
Pennsylvania's antiquated system for selling booze and wine has been out of date for decades. But don't look for the state to give up the cash-cow system and its cache of patronage jobs anytime soon.Ouch!
Maybe the powerful bureaucrats can teach their brothers-in-law how to say hello and thank you before they get the job.
It would save us all a few bucks.
But the PLCB -- and the lucky Buddy Hobart of Solutions 21 -- knew people might be skeptical (at least, skeptical of the program; looks like the whole nepotism thing caught them off-guard). From the initial story:
"What I say to the skeptical," said Buddy Hobart, president of Solutions 21, "to those of us in the world who believe we've arrived and don't need to improve: Look up the word arrogant in the dictionary."Hello? What I say to the Buddy is that it's all about the money his firm is getting paid for these truly questionable services. Because no one on earth believes that the PLCB has "arrived" or doesn't need to improve. Actually, that's not quite true; as I've said before, I don't want the PLCB to improve, I want them to go away.
Added the LCB's Conti: "This is a vast adventure, and it's one we have to take. We know some people will critique us, but we like that. It only makes us better."
And Conti? "A vast adventure"? "We like that. It only makes us better"? Please! Spare me the happy talk. Learning to say "Please" and "Thank you" is not a vast adventure.
What you should be doing is creating a divestiture plan, a plan to make the most possible money for the State by dismantling the State Store System, selling off its assets, setting up a new licensing system for private liquor stores that will actually benefit the State instead of the store owners, and minimizing the impact on the PLCB clerks and the costs of privatization.
That would be a vast adventure worth taking.