A point for the PLCB: they're trying to be responsive. Tucked away in their website is this Customer Satisfaction Form. They ask if you found everything you wanted (and if not, what "specific items" were not there; so don't bother putting in something like "a good selection of premium bourbons"), if you found the store hours satisfactory, and how you found the store's appearance, quality of service, and the convenience of the store's location. There's also an open field for suggestions on improving service.
At least they're trying. Though again, as I pointed out, why bother? You've got us over a barrel, we'd have to buy booze at the State Store System anyway. Oh, wait...if things really suck, we might go over the border more. Wonder what percentage of Pennsylvanians live within 15 miles of the border? Wonder how many liquor stores are on the other side of that border?